our Company Services

Our area of expertise includes large mixed-use developments that have both residential and commercial units, as well as smaller developments which are solely residential. Our client portfolio includes Residential Management Companies, Right to Manage Companies, Freeholders and Property Developers.

No matter your requirements, CPM is here to tailor and deliver on a property management solution to suit you!

The CPM Approach

Our approach is client-led; we listen to our clients’ needs and ensure a client-focused, transparent, and personalised approach to block management. CPM prides itself on its exemplary customer service, professionalism, and experience in property management. We strive daily to remain innovative, on point and forward-thinking in our approach as well as adapting and looking for new ways to improve our company’s efficiency and excellence for the services our clients receive.

Communication

We believe communication is the key to our success and maintaining a high level of service. You can easily reach our team anytime during business hours by either phone or email. We can meet clients on-site or at our offices located at Central Docks, on Liverpool’s waterfront. We operate a 24 hour, 365 days a year call-out service to cope with any emergencies which may occur.

Accounting

Cash flow is vital for the smooth running of any building. Our team will prepare service charge budgets and issue service charge demands in accordance with your leases. Each building we manage has a separate bank account for complete transparency on income and expenditure. We appoint independent chartered accountants to prepare year-end service charge accounts and issue year-end certificates, which detail all expenditure throughout that year.

We also operate a robust debt collection service that ensures leaseholders comply with their lease. Should there be the need that any account requires legal action we work with specialist solicitors who act against leaseholders and charge any costs directly to the debtor.

One-size-fits-all? No, we know that each block will have varying requirements, so we are happy to adapt our reporting and arrear procedures to meet your needs.

Health & Safety / Risk Assessment

We provide advice and instruct reports on your behalf that deal with the increase in legislation involved in block management. These reports comply with recent legislation and are carried out for Health & Safety, Fire Risk Assessments, EWS1 reports and any other, where applicable.

Maintenance

At CPM we know how important the upkeep of a building can be. If communal areas are not maintained it can not only have a negative effect for residents, but also have negative effects on the rental and saleability of properties within the development. To make sure buildings are maintained to the highest standard we carry out monthly inspections and report our findings to our clients on a regular basis.

All our sites have 24/7 support, and we operate a strict, vetted supplier list by only working with contractors who we know and trust. This allows us to provide the highest level of service to our clients whilst making sure they are getting value for money.

Online Services

As part of our commitment to good customer service and transparency, we provide a secure leaseholder web portal which provides annual budgets, financial statements, legal notices, agendas, property insurance documents, property manager site inspection reports, service charge details and much more. In other words, our leaseholder portal provides accessible information at your fingertips.

Blocks Online - Login to Leaseholder Portal.

We are very experienced at taking over developments from other managing agents. We know the problems that can arise, and we can quickly get a development back to its best and make sure it is financially secure.

Our Portfolio

  • General Services
    		 Management
    Services
    Regular Site Visits
    Supervision of service contracts
    Responding to leaseholders/residents’ day to day enquiries
    Health & Safety and Fire Risk Assessment Compliance
    On-site staff management
  • Repairs & Maintenance
    		 Management
    Services
    Planned maintenance
    Reactive maintenance
    Management of maintenance contracts
    Assisting and managing Section 20 (major) works
    Out of hours’ emergency repair line
  • Accountancy & Financial Control
    		 Management
    Services
    Preparation of service charge budgets
    Issuing of service charge demands in accordance with the lease
    Liaising with independent chartered accountants for preparation of year end service charge accounts
    Preparation of service charge year end certificates
    Use of a separate client account detailing all income and expenditure
    Processing and payment of supplier invoices
    Clear, accurate and timely financial reporting
    Credit control
  • Administrative & Legal
    		 Management
    Services
    Solicitor enquiries
    Company secretarial duties
    Control of lease requirements
    Arranging building insurance
    Arranging and attending AGM/leaseholder meetings

If you're looking to switch manging agents, then please call us today on 0151 372 3700 or click here to request a call back.